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Clover Troubleshooting

Level 1 support, straight from the Clover helpdesk. 

Common Clover Error Codes:

  • declined.SGS-070051 refers to a declined transaction due to insufficient funds.

PIN Pad

If the PIN pad on your Clover Flex is not functioning properly, ensure that you’re logged in using an owner, admin, or manager passcode. Then, follow the troubleshooting steps outlined below to address the issue.

  1. Open the Setup app.
  2. Select Payments.
  3. Select PIN Entry.
  4. Select one of the following:
    • Do not prompt for PIN
    • Prompt for PIN
  5. Select SAVE.


Additionally, restart the device to refresh its functionality. To perform a soft reboot on your Clover Flex:

  1. Swipe down from the top right corner of the screen.
  2. Select Reboot.
  3. When asked "Do you want to reboot?", confirm by tapping Reboot again.

Your Clover Flex will shut down briefly before restarting automatically.

MOTO

To check if the MOTO is working, follow these steps below:
  1. Restart your device.
  2. Look for Phone Sale app. 



  3. Enter sale amount and press phone sale.



  4. Enter Card Number > select Next.

  5. Enter Expiration Date > select Next.

  6. Enter CVV> select Next.
  7. Transaction will be process if it is approved or declined.

Setting Printers for Clover Online Ordering

If you've setup an online menu through Clover online ordering but your online receipts are not printing to the correct printers, please follow the below steps:

  1. Open the Setup app.
  2. Tap Online Ordering.
  3. Click Remote Firing Device. 
  4. Select appropriate printers for each of your printer labels in the first section.

    BEYOND PAYMENT SYSTEMS Screenshot Fri Jul 18 2025 14_58_36

Clover Online Ordering:

When transitioning from another online ordering platform to Clover please ensure that you update all order online links across all your social media platforms. Please note that your Google business profile will likely also contain an "Order collection" or "Order delivery" link as well.

Power Cable Issue

If your device displays the following error screen, it means that the power cable is not properly plugged into the device. Please inspect the cable therefore to resolve the issue.

Screenshot 2025-07-15 164835

If All Else Fails:

In case you experience an error that you can't resolve yourself, please perform the following actions:

  1. Open the Diagnostics on the impacted device.
  2. Select the three dots in the top right.
  3. Tap "Send Device Logs".

Furthermore, if the issue relates to a particular order or transaction, please email Beyond at enquiries@beyondpayments.com.au with photos of or a list of those relevant transactions, along with a list of the troubleshooting steps you have already taken. Please call us also on 1300 192 600 during business hours. For issues that occur outside business hours, please call Clover support on 1800 999 592.